Privacy Policy

For H&M Phoenix Inc., doing business as Radiant Property Inspection Florida

Effective Date: July 23, 2026

At H&M Phoenix Inc., doing business as Radiant Property Inspection Florida (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, engage our services, or interact with us online or offline. This policy complies with applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you (“personal information”). The types of information we collect depend on how you interact with us.

Information You Provide Directly

Contact Information: Your name, email address, phone number, and mailing address when you request a quote, schedule a service, complete a form, or contact us.

Service-Related Information: Details about your property or service needs shared during booking or other communications.

Payment Information: Credit card details or billing information when you pay for services. Payments may be securely processed by third-party payment processors.

Information Collected Automatically

Website Usage Data: Your IP address, browser type, operating system, pages visited, time spent on our website, and referral URLs. This information may be collected using cookies and similar technologies as described in Section 7.

Device Information: Device identifiers, mobile network information, or location information, when enabled, when you access our website.

Information from Third Parties

Business Partners: Information received from partners or affiliates if you were referred to us.

Public Sources: Information from public records or online platforms relevant to providing our services.

2. How We Use Your Information

We may use your personal information for the following purposes:

To provide and manage our services, including scheduling, reporting, and follow-up communications.
To process payments and maintain billing records.
To communicate with you about inquiries, appointments, inspection services, or service updates.
To improve our website and services through analytics and feedback.
To send marketing communications when you have provided the required consent.
To comply with legal obligations, resolve disputes, or enforce our agreements.

Our Legal Bases for Processing Under the GDPR

Contract: To provide the services you request and fulfill our agreements with you.

Consent: For marketing communications or optional data collection, including non-essential cookies.

Legitimate Interests: To improve our services, maintain security, and prevent fraud.

Legal Obligations: To comply with applicable laws and regulatory requirements.

3. How We Share Your Information

We do not share your personal information with third parties or affiliates for their own marketing or promotional purposes. We may share your information only in the following limited circumstances:

Service Providers: With trusted service providers that help us deliver our services, such as website hosting, payment processing, analytics, scheduling, communications, and customer support. These providers are permitted to use the information only as necessary to provide their services to us.

Business Partners and Contractors: With affiliates, inspectors, or contractors directly involved in providing the services you request and who are subject to appropriate confidentiality obligations.

Legal Authorities: When disclosure is required by law, legal process, court order, or when reasonably necessary to protect our rights, safety, property, customers, or the public.

Business Transfers: In connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate safeguards.

We do not sell your personal information and will not share it beyond what is reasonably necessary to provide our services or comply with legal requirements.

4. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we maintain about you.

Correction: Ask us to correct inaccurate or incomplete information.

Deletion: Request deletion of your information, subject to applicable legal exceptions.

Opt-Out: Opt out of marketing communications or certain forms of information sharing.

Restriction or Objection: Restrict or object to certain processing activities where applicable.

Data Portability: Receive eligible information in a structured and machine-readable format.

Do Not Sell or Share My Personal Information: California residents may opt out of any future sale or sharing covered by California law. We currently do not sell personal information.

To Exercise Your Rights, Contact Us At:

H&M Phoenix Inc., doing business as Radiant Property Inspection Florida
Email: hank@radiantinspect.com
Phone: (813) 957-8070

We will respond within the time required by applicable law, such as 30 days under the GDPR or 45 days under the CCPA, when applicable.

5. International Data Transfers

H&M Phoenix Inc., doing business as Radiant Property Inspection Florida, is based in the United States. If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. Where required, we use appropriate safeguards, such as Standard Contractual Clauses, to protect personal information during international transfers.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy:

Service-Related Information: Retained for the duration of our relationship and generally for up to seven years afterward when required for tax, accounting, insurance, or legal purposes.

Website Usage Information: Generally retained for up to two years for analytics and website improvement purposes.

Marketing Information: Retained until you unsubscribe, withdraw consent, or the information is no longer needed.

Information is securely deleted or anonymized when it is no longer required, unless a longer retention period is required by law.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to provide website functionality, improve your experience, and analyze website performance.

Essential Cookies: Necessary for basic website functionality and navigation.

Analytics Cookies: Help us understand how visitors use our website, such as through website analytics services.

Marketing Cookies: May be used to deliver or measure advertising when you have provided any consent required by law.

You can manage cookies through your browser settings or our website’s cookie controls, when available. Disabling certain cookies may affect website functionality.

8. Security Measures

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information. These safeguards may include encryption, access controls, secure systems, and employee or contractor confidentiality requirements. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection against unauthorized access.

9. Children’s Privacy

Our services are not directed to individuals under 13 years of age, or under 16 where a higher minimum age applies. We do not knowingly collect personal information from children. If you believe that we have collected information from a child, please contact us at hank@radiantinspect.com to request its deletion.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

11. California Residents

If you are a California resident, you may have additional rights under the CCPA and other applicable California privacy laws.

Disclosure: You may request information about the categories and specific pieces of personal information collected, the sources of that information, the purposes for collection, and the categories of third parties to whom it has been disclosed.

Deletion and Correction: You may request deletion or correction of eligible personal information, subject to applicable exceptions.

Opt-Out of Sale or Sharing: We do not sell personal information. You may contact us to submit an opt-out request regarding any future activity covered by California law.

Non-Discrimination: We will not unlawfully discriminate against you for exercising your privacy rights.

12. EU and EEA Residents

If you are located in the European Union or European Economic Area, the legal bases for our processing are described in Section 2. You may also have the right to lodge a complaint with your local data protection authority if you are not satisfied with our response to a privacy request.

13. Canadian Residents

We comply with PIPEDA and other applicable Canadian privacy requirements by collecting personal information with appropriate knowledge and consent, limiting its use to identified purposes, safeguarding the information, and providing access and correction rights where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. When we make material changes, we may provide notice through our website or another appropriate communication method. The Effective Date at the top of this policy indicates when it was last updated.

15. SMS and Mobile Information

When you provide your mobile phone number and give the applicable consent, H&M Phoenix Inc., doing business as Radiant Property Inspection Florida, may send you text messages related to inspection inquiries, estimates, appointment scheduling, confirmations, reminders, service updates, and follow-up communications. Promotional messages will be sent only when separately authorized.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent to receive text messages is not a condition of purchasing any products or services.

Text-message opt-in data and consent will not be sold, rented, or transferred to third parties for their own marketing or promotional purposes.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:

H&M Phoenix Inc.
Doing business as Radiant Property Inspection Florida
Email: hank@radiantinspect.com
Phone: (813) 957-8070